At BSY London, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us. By using our website, you agree to the practices described in this policy.

1) Information We Collect

We may collect the following types of information depending on how you use our website:

• Personal Information: Name, email address, phone number, billing address, shipping address, and other details you provide during checkout or contact forms.
• Order Information: Products purchased, order value, delivery details, and order history.
• Payment Information: Payment processing is handled securely by third-party payment providers. We do not store full card details on our servers.
• Technical Data: IP address, device type, browser type, pages visited, date/time of visit, and other website usage details.
• Cookies & Tracking Data: Information collected through cookies and similar technologies to improve site performance and user experience.

2) How We Use Your Information

We use your information to operate our business, provide services, and improve your experience. This includes:

• Processing and fulfilling your orders, including delivery and customer support.
• Communicating with you about your orders, account, or inquiries.
• Sending updates, promotions, or marketing emails (only if you choose to receive them).
• Improving our website, products, and services based on usage insights.
• Preventing fraud, unauthorized access, and protecting our customers and business.
• Complying with legal obligations and resolving disputes if needed.

3) Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, understand how users interact with our site, and improve performance. You can manage cookies through your browser settings. Disabling cookies may affect certain site features and functionality.

4) Sharing Your Information

We do not sell your personal information. We may share your information only when necessary, including:

• Service Providers: Shipping partners, payment processors, email service providers, and website tools that help us operate and deliver services.
• Legal Requirements: If required by law, court order, or to protect our rights, customers, and security.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5) Payment Security

Payments on BSY London are processed by trusted third-party payment gateways. We do not store full card information. If you have questions about a payment method, please contact our support team.

6) Data Retention

We keep your personal information only as long as needed to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements. When data is no longer needed, we securely delete or anonymize it.

7) Data Protection & Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or alteration. However, no website or online transmission is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

8) Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal data. These may include:

• Requesting access to the personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of your personal information (subject to legal requirements).
• Opting out of marketing communications at any time by using the unsubscribe link in emails.
• Managing cookie preferences through your browser settings.

9) Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review their privacy policies before providing any personal data.

10) Children’s Privacy

BSY London does not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information, please contact us so we can remove it.

11) Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with the revised effective date.

12) Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: info@bsylondon.com
• Phone: +44 7404 769471

Effective Date: This Privacy Policy is effective as of the date it is published on this website.